Serious Complaint Against Winner Club Casino

Hi,

My name is Christopher Adam Ferguson. I have a serious complaint to make against 'Winner Club Casino' regarding their actions towards me.

Please read the following as I wish to get Winner Club Casino blacklisted on as many sites as possible to stop what happened to me happening to someone else. I have already contacted their regulatory body and I am now contacting all casino sites I can find.

I will provide a brief summary of the issues in this email but I can provide much evidence from talking to their support teams that backup my claims completely.

Winner Club Casino have refused to pay me the money I am owed. I am owed £2520 which I won on their casino.

I like to ensure I know the terms of bonuses before I play at a casino and so I thoroughly read the terms and saved copies of them on the day to ensure that if the terms changed since, I would have a copy of the terms at the time I played on their casino.

I received an initial 'no deposit' bonus with a withdrawable limit of £200. I played through the wagering requirements of £1500 and did not make a withdrawal. Then, I made a deposit of £50 and accepted another bonus of £100, a match bonus on my deposit. The wagering requirements were £3750 for this new bonus with its own terms. I played through the wagering requirements for this bonus too. Since the wagering requirements were £3750 I basically played through my whole balance plus some extra.

Before I withdrew any money I confirmed with a chat rep that all my winnings would be mine since I had accepted a deposit bonus and only if I completed those wagering requirements too. I have proof of this conversation. I was told by the chat rep that £130 (the amount of both the no deposit and deposit bonuses) would be removed upon withdrawal but the rest of the money would be withdrawable to me. I have proof of this conversation and many others.

I withdrew £2900 from my account and was sent only £250. I have been in talks with winner club casino ever since and they refuse to pay me the remaining balance which is:

£2650 - £130 (bonuses) = £2520

From talks with them after withdrawing and not receiving my money I have evidence proving they contradict themselves on a number of occasions and make ridiculous admissions. One such admission basically states the following:

"No matter how many deposits you make on the casino over any period of time, you can never withdraw more than £200+deposits if you accepted the no deposit bonus"

That's basically saying, you can never win ever in your life at winner club casino (or if you do, never ever withdraw any money more than £200!). I've never heard anything so ridiculous and foul play comes into mind.

Please get back in touch with me as soon as you can, please tell me what you would like from myself. I have a lot of evidence I can send to you proving they stated all the winnings would be withdrawable to myself once I completed the wagering requirements and I have evidence of them stating the OPPOSITE after I withdrew.

This needs action before anyone else becomes a victim of their foul play.

I wish to get Winner Club Casino blacklisted on as many sites as possible to stop what happened to me happening to someone else. I have already contacted their regulatory body and I am now contacting all casino sites I can find.

Best Regards, Christopher Adam Ferguson

Hello dogzwuff.

Wow I am very sorry to hear of this happening to you!
I would like to advise you to go to the GPWA.org and file a complaint with them.
These people would be the ones to spread the word and possibly get you your winnings.
That policy is ridiculous as you say but unfortunately they do get to make up their own rules and good for you for keeping records and reading the terms and conditions.

Good luck!
Diva